Frequently Asked Questions
-
Booking is easy. You can request a ride online by hitting the Book A Ride button, or simply give us a call at 12406401212. We would be more than happy to assist you we are a phone call away 24/7. Please book as soon as you have an appointment confirmed we will do our best to accommodate same day requests, but ask that you try to give us at least 24-48 hours when possible.
-
We provide non-emergency medical transportation for:
Ambulatory passengers (walk-on service)
Wheelchair passengers (ADA-compliant, wheelchair-accessible vehicles)
All rides include door-to-door assistance from trained , professional drivers.
-
NEMT (Non-Emergency Medical Transportation) in Southern Maryland provides safe, scheduled, door-to-door rides for individuals, families who need to reach medical appointments but don’t require an ambulance. Americare Medical Transport & Logistics serves Southern Maryland, Charles County-Waldorf, La Plata, White Plains, Indian Head, Bryans Road, and Surrounding communities.
-
We Proudly Serve Southern Maryland, and Surrounding Areas. Long-distance trips throughout Virginia and DC are available — please call to inquire.
Charles County - Waldorf, La Plata, White Plains, Indian Head, Bryans Road, and Surrounding Communities
St. Mary’s County - Lexington Park, California, Leonardtown, Great Mills, and surrounding communities
Calvert County - Prince Frederick, Lusby, Dunkirk, Huntingtown, and surrounding communities
Extended Southern Maryland Area
Prince George’s County
Anne Arundel County
Montgomery County
Howard County
Baltimore County / Baltimore City - primarily for scheduled or longer-distance medical trips.
-
We are locally owned, professionally staffed, and focused exclusively on providing a premier non-emergency medical transportation service in Southern Maryland. With door-to-door service, CPR-certified drivers, and ADA-compliant vehicles, we go above and beyond rideshare or taxi alternatives.
-
No. Americare Medical Transport & Logistics is a private-pay NEMT provider. You do not need Medicaid, Insurance, or any broker referral. All rides must be paid directly by the rider, their family, or a sponsoring facility. This means no paperwork, no waitlists.
-
You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
-
Americare Medical Transport & Logistics pricing starts at $45–$110 for ambulatory transport for trips ranging from 1–20 miles, and $79–$140 for wheelchair-accessible transport for trips ranging from 1–20 miles. These are flat rates with zero hidden fees. For trips over 21 miles, please call 240-640-1212 for pricing.
-
Absolutely. You can schedule both pick-up and return at the time of booking. We also offer Wait & Return Service, where your driver stays on-site during your appointment and brings you home when you’re ready. This is ideal for outpatient surgery, sedation procedures, dialysis, and same-day procedures.
-
Yes. Our service includes door-to-door assistance or door-through-door assistance, meaning we will escort you from your door into the medical facility or office, and back again when you are ready.
-
Of course. One companion may ride at no additional charge - just let us know in advance.
-
Please try to book as soon as you have a confirmed appointment. Many clients book weeks in advance to secure their preferred time. That said, we will always do our best to accommodate last-minute ride requests when possible - just give us a call. 12406401212
-
We understand that delays happen. If your appointment is running behind, just give us a call. Wait-time fees may apply after a set grace period.
-
Yes. All of our drivers undergo background checks, defensive driving courses, passenger assistance training, and CPR/First Aid certification. We take safety and service seriously.
-
No. We primarily service doctor’s appointments, minor surgeries, dialysis, physical therapy, and outpatient procedures - but we also provide transportation for non-medical trips such as grocery store runs, dinner with friends and family, church, and much more. If you need a safe, reliable ride, give us a call.
-
You can request a Wait & Return ride (driver stays on-site) or a scheduled return at a specific time.
-
We accept all major credit and debit cards. Facility accounts may be invoiced with prior approval. Payment is due upon completion of the service unless other arrangements are made.
-
Yes. If you have regular appointments such as weekly treatments or rehab, give us a calll to talk through what makes sense for your schedule.